Our Approach

Insolvency Management Services Pty Ltd (IMS) is a dynamic and growing business that closely deals with the Australian insolvency industry on behalf of our clients. We take advantage of latest technology and provide unique management of accounts under administration and controlled by a trustee.

diagram-emp-training We liaise with trustees in bankruptcies, debt administrators, liquidators, estate managers and corporate administrators by completing proofs of debt, voting on matters under client guidelines/instructions, monitoring distributions and responding to trustee enquiries. We take on the long term control of insolvent matters on your behalf.

Ongoing training is provided to our staff handling hardship portfolios in order to update on any new guidelines provided by our clients and to review existing knowledge to ensure compliance in this highly regulated area and avoid any room for complaints.

Both portfolios are continuously monitored by our special compliance team ensuring we are compliant and feedback is shared with staff for ongoing improvement to their call handling skills.

Association Membership

IMS is a member of several regulatory bodies;

NSW Police – Commercial Agents and Private Inquiry Agents (CAPI) Master CAPI > 10 Employees process serving
Master CAPI > 10 Employees debt collection
Master CAPI > 10 Employees investigation of persons
Licence Number: 409504917
Financial Counsellors Association of NSWAssociate (speaker and trainer)
Australia Collectors and Debt Buyers AssociationAssociate
Debt Agreement Practitioners AssociationAssociate
Insolvency Practitioners AssociationAssociate
CEO Institute AustraliaAssociate
Insolvency Trustee Service of AustraliaActive in major creditor forum and assistant company with IT development
American Collectors AssociationAccredited member
Institute of Mercantile AgentsAssociate

Quality and Audit Control

IMS is accredited member of the American Collectors Association - Professional Practices Management System (PPMS) requiring annual re-certification of 18 elements annually.

To be certified to ACA's PPMS, agencies need to demonstrate they have implemented ACA's PPMS. Certification requires the agency to have an independent CPA come to their office and attest to the required information and send it to an independent third-party auditor (who ACA will hire) for review. If the information meets the requirements, certification will be granted.

Management responsibility
Management system
Review of client issues
Document & data control
Purchasing: managing the purchasing process
Control of client & customer supplied data
Data identification & traceability
Process control
Inspection & testing
Inspection & test status
Identification of nonconformity
Corrective action, preventive action & continuous improvement
Handling, storage, preservation & delivery
Management of records and data
Internal management audits
Training
Process & client satisfaction measurements
Information management systems & technical infrastructure administration

Staff and Management

Our team is made up of CEO/Director, Human Resources Manager, IT Department, Compliance Team, Collectors/account administration. Our management team has exclusive experience in credit collection cycles and insolvency.

In particular our CEO has 13 years of banking and finance plus 12 years of collections experience with major Australian banks and US global companies.

Our staff's dedication, passion and professionalism reflect directly on the high quality results delivered to our clients and growth of our company. We place increased focus on staff recognition and achievement.

Why Use IMS

pic-world-map IMS brings a fresh approach and we continuously strive for better results. We have expertise in handling US and local Global clients in specialist portfolios.

We are specialists in insolvency for 15 years and hardship for 9 years.

Advanced Technology

We have invested AUD 1.4M in developing our proprietary software to ensure portfolios are managed effectively and efficiently.

iSolve

Unique, internally developed and owned insolvency system with direct ITSA feeds
Customisable for specific client needs.

Ecoll

Internally owned system with a collection based approach.
Provides portfolio and operator specific reporting capabilities from forecasting to actual performance

Cost Advantage

Flat commission payable only on recovery
Economies of scale due to advanced technology
Outsourcing allows dedication of internal resources to your core business

Proven Performance

Over 10 years' experience on Premium Global clients including American Express and JP Morgan
170,000 worked cases without a complaint

Network

Long term relationships with ITSA, trustees, debt administrators and financial counsellors.

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